Welcome to HexMotorSports, which is professional online store to offer Motorcyle/ATV Parts. If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. Feel free to contact us with any product or fitment questions.Frequently Asked Question
Contact us within 30 days, and we will ship out the correct item at no charge.
If the item is unopened, ship it back to us using the instructions below within 30 days, and we will exchange it or issue a full refund, less any original shipping costs.
If the item is opened, and has not been used or installed, ship it back to us using the instructions below within 30 days, and we will exchange it or issue a full refund, less any original shipping costs and a 15% re-stocking fee.
If the item has been installed and/or used, we are unable to accept a return due to safety concerns with used parts.
Before ship it out,we could cancel your order and issue a Full refund.
After item was shipped,sorry we couldn’t cancel it.In this case,you could refuse the package directly when you receive and inform us in time.If the package is still in brand new state, we can waive the restocking fee, but we will charge you shipping handling fee.
A Merchandise Authorization Number (RMA#) is required for all need returned packages (After we have a fully communication). Please contact us to get an "RMA" number and our address before you ship your items back to us.Items returned without an "RMA" number would be ignored or delayed in processing. Returns/Exchanges will not be accepted unless authorization has been issued by our customer service.
Please kindly leave the RMA# , order # and your username on original shipping packaging and send us the return tracking number via message, which will help us process it smoothly. If you have thrown the original shipping packaging,make sure to carefully wrap and protect the product when send it back.Products damaged due to insufficient packaging may not be eligible for refund.
Please keep in mind,if your package is returned to us from UPS/USPS due to wrong address or undeliverable address,we will refund the full amount of your purchase exclude the shipping costs.
As always feel free to Contact Us with any questions！
We ship most products for free to the lower 48 states with no minimum purchase required. Alaska, Hawaii, and U.S. territories will incur a delivery fee for orders $50 or over. U.S. territories include the following: American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands. See the table below for more information.
Over 99% of all items ordered will ship within one business day.